Privacy Policy

Privacy Policy | ElegaNail

At ElegaNail, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase our products, or interact with our services. By using ElegaNail, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:
  • Personal Information: When you place an order, create an account, or contact us, we may collect details such as your name, email address, phone number, shipping/billing address, and payment information (processed securely through third-party payment providers).
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, device type, browser, and IP address (collected via cookies and analytics tools).
  • Order Details: Information about your purchases, such as product preferences, order history, and size measurements (if provided through our size guide).

 

2. How We Use Your Information

We use your data to enhance your experience with ElegaNail and ensure we deliver quality service:
  • Order Fulfillment: To process and ship your orders, communicate delivery updates, and handle returns or exchanges.
  • Personalization: To recommend products (e.g., size guides, nail styles) that match your preferences and past purchases.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance with sizing, orders, or product care.
  • Website Improvement: To analyze how users interact with our site, optimize functionality, and develop new features.
  • Legal Compliance: To meet legal obligations, such as tax reporting or fraud prevention.

 

3. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse:
  • Secure storage of data using encrypted servers and secure payment processing (via trusted third parties like PayPal or Stripe, which handle payment details independently).
  • Restricted access to personal information, limited only to authorized team members who need it to perform their roles.
  • Regular updates to security protocols to address emerging threats.

 

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted partners who assist us in operating our business, under strict confidentiality agreements:
  • Payment Processors: To handle payment transactions (they do not store or use your data beyond processing payments).
  • Shipping Providers: To deliver orders and provide tracking updates (we share only necessary details like your name and address).
  • Analytics Tools: To analyze website usage (data is anonymized where possible).

 

5. Your Rights

You have control over your personal information and can exercise the following rights by contacting us at privacy@eleganail.com:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate information (e.g., shipping address or contact details).
  • Deletion: Request removal of your data, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages.

 

6. Cookies and Tracking Technologies

Our website uses cookies (small data files) to enhance your browsing experience, remember your preferences, and analyze site traffic. You can adjust cookie settings in your browser, but disabling cookies may limit certain features (e.g., saved cart items).

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website, with the updated date listed at the top.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:
📧 Emai：zhangjp525@gmail.com
📞 Phone: +86 18668067631
📍 Address: UNIT E01, 10/F, WONG KING IND BUILDING, 2-4, TAI YAU STREET, SAN PO KONG, HONG KONG.